Refund policy

 How to return

You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. To be eligible for a return, original item must be unused, must be original, undamaged packing and must include all original content (tools, brochures, instructions, packing slip etc). Please, don't send your purchase back to the manufacture.

To start a return online go to Request Return page in Footer Menu:

Please, follow the instructions:

1. Log in to your account:

    1. In the Email field, enter your email address, and then click Continue.

    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.  The cost of shipping the item back to IQ Paint will be paid by you. After the product is returned, you receive a refund.

Please note that returns will need to be sent to the following address: 5711 S 60th St., Suite 400 Omaha, NE 68117

Items sent back to us without first requesting a return ONLINE will not be accepted.

You can always contact us for any return question at Shop@iqpaint.store or call us 531-777-6610.

Funds Returned

If you do not return the item to IQ Paint LLC retail store near you, the cost of shipping the item back to IQ Paint will be paid by you. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local IQ Paint store. Your refund will be issued in the original form of payment. We reserve the right to refuse returns under suspected abuse or fraud.

 Damages and issues 

IQ Pint LLC is not liable for remote, special, speculative or consequential damages. IQ Paint LLC is not liable for loss of profits under any circumstances. Risk of loss shall pass to Buyer immediately upon delivery of the goods either to the Buyer’s warehouse or to this location listed on the front of the invoice for delivery. 

 

Items damaged during shipment must be reported  to IQ Paint LLC within 24 hours for order delivery by emailing shop@iqpaint.store.

The email must contain the original order number, a description of the damage and any known circumstances leading to said damage, along with photos clearly indicating the damage to both item(s) and the original shipping container(s). Customer understands and acknowledges that with items such as (but not limited to) liquid products, damage can occur to the shipping  and/or material container to the point where some liquid may escape the container.

Order Verification  

Customer is responsible for verifying the accuracy and proper working condition of all items prior to full scale of use. We will extend a full refund in the event of an order discrepancy clearly caused by IQ Paint LLC. Customer is responsible for all  costs associated with a return if it is found discrepancy is not clearly caused by IQ Paint LLC.

In no event shall IQ Paint LLC be liable for the cost of labor. In no event shall IQ Paint LLC be liable for indirect, special, incidental or consequential damages. 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like:

  • Gift Cards cannot be returned/ refund for any reason. IQ Paint LLC Gift card cannot be redeemed for cash and cannot be returned for a refund.
  • Clearance items are final sale.
  • We also do not accept returns for hazardous materials, flammable liquids, or gases.
  • Please get in touch if you have questions or concerns about your specific item.

If you wish to return a Delivered, Assembled and/or Customized Item:

  • Tinted liquid interior or exterior paint is a Customized Item.
  • Tinted paint orders placed on www.iqpaint.store are final and cannot be returned, refunded, or exchanged for a new color.
  • Delivered, Assembled and/or Customized items should be returned to the same local IQ Paint LLC from which it was delivered, assembled and/or customized.
  • 25% restocking charge on any returned item. 

Tinted items 

Tinted items are those items that are mixed to the customer’s specifications. This includes, but is not limited with the customer’s order, whether it be an existing color name offered by IQ Paint LLC or a new color name provided by the costumer. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellation

IQ Paint LLC will make all reasonable efforts to honor order cancellation request. There may be situations where we are unable to cancel certain items once the order has been initiated.An example includes, but not limited to, Tinted Items. 

In cases where one or more items cannot be cancelled, those items will be shipped and all standard order charges will apply. Any remaining items that can be cancelled will be removed from the order and credited. 

Warranty Claims

All warranties are dictated entirely by the original manufacturer and thus vary by brand, item, etc. Please, refer to manufacturer’s documentation and/or website for complete details. 

In no way does IQ Paint LLC offer warranties, whether express or implied. 

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 

IQ Paint LLC shall not be liable for any costs to other liabilities associated with delay by your bank, credit card company, or other financial institution in processing your refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at Shop@iqpaint.store.